Parent Code of Conduct

At Clare house nursery, we are very proud to have strong relationships with all of our Parents, families, carers and professionals, we are all aware of the importance of good working relationships and all recognise the importance of these relationships to equip our children with the necessary skills for their future learning.

We set high expectations of our staffing team to model appropriate behaviours towards children. Therefore, as a partnership we expect this to run through to our Parents, Families, Careers and visitors on site.

It is at the heart of everything we do at Clare house to make everyone feel safe, listened too, respected and valued whilst on our site. To ensure that this achieved we have put together a code of conduct for everyone to adhere too.

  • The purpose of this code of conduct is to provide the expectations around the conduct of all parents, carers and visitors connected to our nursery.
  • This code aims to clarify the types of behaviour that will not be tolerated and seeks parental agreement to these expectations.
  • The code of conduct also sets out the actions the nursery can take should this code be ignored or where breaches occur.

Behaviour that will not be tolerated:

  • Disruptive behaviour which interferes or threatens to interfere with any of the nursery normal operation or activities anywhere on the premises.
  • Any inappropriate behaviour on nursery premises.
  • Using loud or offensive language or displaying temper.
  • Threatening in any way, a member of staff, visitor, fellow parent/carer or child.
  • Damaging or destroying nursery property.
  • Sending abusive or threatening emails or text/voicemail/phone messages or other written communications (including on social media) to anyone within the community.
  • Defamatory, offensive or derogatory comments regarding the nursery or any of the pupils/parents/staff/committee members at the nursery on social media platforms.
  • The use of physical, verbal or written aggression towards another adult or child.This includes physical punishment of your own child on premises.
  • Approaching someone else’s child in order to discuss or chastise them because of the actions of this child towards their own child.
  • Phones must be put away into pockets/bags once on site.
  • Photos of your child must not be taken on site without permission from the nursery manager.
  • Smoking, taking illegal drugs or the consumption of alcohol on our premises.
  • Dogs being brought on to the school premises, other than Tetley and assistant dogs.

What happens if someone ignores or breaks the code?

In the event of any parent/carer or visitor of our nursrey breaking, this code then proportionate actions will be taken as follows:

In cases where the unacceptable behaviour is considered to be a serious and potentially criminal matter, the concerns will in the first instance be referred to the Police. This will include any or all cases of threats or violence and actual violence to any person on our site. This will also include anything that could be seen as a sign of harassment of any member of the nursery community, such as any form of insulting social media post or any form of social media cyber bullying. In cases where evidence suggests that behaviour would be tantamount to libel or slander, then the nursery will refer the matter to our Legal Team for further action.

In cases where the code of conduct has been broken but the breach was not libellous, slanderous or criminal matter, then the manager will send out a formal letter to that person with an invite to a meeting.

If the person refuses to attend the meeting then the manager will write to them and ask them to stop the behaviour causing the concern and warn that if they do not they may be banned from the premises. If after this behaviour continues, they will again be written to and informed that a ban is now in place.

A ban will prohibit an person from entering the nursery grounds to safeguard our nursery community.

The duration of ban will be dependent on the situation.

In the event of non-compliance with a banning order, the nursery Manager would work with the police or other relevant authorities to enforce any orders or take such further action as appropriate.

Issues of conduct with the use of Social Media:

  • Most people take part in online activities and social media. It’s fun, interesting and keeps us connected.
  • Clare House has a Facebook page which allows parents to receive and respond to messages about school events. We encourage you to positively participate if you wish.
  • Within these spaces however we ask that you use common sense when discussing nursery life online.
  • ‘Think before you post’ We ask that social media, whether public or private, should not be used to fuel campaigns and voice complaints against the nursery, nursery staff, parents or children.
  • We take very seriously inappropriate use of social media by a parent to publicly humiliate or criticise another parent, member of staff or child.
  • Identifying or posting images/videos of children that you have received via tapestry. You will be asked to remove these of immediate effect.
  • Identifying or posting images/videos of children.
  • Abusive or personal comments about staff, governors, children or other parents
  • Bringing the Nursery in disrepute.
  • Posting defamatory or libellous comments.
  • Emails circulated or sent directly with abusive or personal comments about staff or children
  • Using social media to publicly challenge policies or discuss issues about individual children or members of staff.
  • Threatening behaviour, such as verbally intimidating staff, or using bad language
  • Breaching our security procedure.

At our nursery we take our safeguarding responsibilities seriously and will deal with any reported incidents appropriately in line with the actions outlined above.

If parents have any concerns about their child in relation to the Nursery as we have said above they should:

  1. Initially contact their key person or Room supervisor.
  2. If the concern remains they should contact the nursery Manager.
  3. If still unresolved please follow the complaints procedure

They should not use social media as a medium to air any concerns or grievances.


Thank you for abiding by this code of conduct policy.

Together we create a positive and uplifting environment not only for the children but also all who work and visit Clare House.

It is important for parents and carers to make sure any persons collecting their children are aware of this policy.